Customer Comments

Hello There, Many thanks for your email about the delivery of my order. It was a new birth gift which we were really keen to get to the proud parents and I appreciate your confirmation that it arrived safely. Can I take this opportunity to say a big thank you for your brilliant web site and super selection of bears and gifts. The recipients of my gifts have been thrilled too! I have recommended your site to many of my friends and will continue to purchase from you in the future. Kind Regards

Sherry Bryant - Royston, Hertfordshire

I ordered a Humphreys Corner snow globe on Monday at 1.45pm and it was delivered at 9am on Tuesday! I am so impressed. Thank you for the prompt delivery. My grandson will opening his present for his 1st birthday tomorrow. Thanks again! Brilliant service.

Kay Lowe - Maidstone, Kent

Ordered this for my girlfriend and it arrived 7.30 this morning. Thank you very much for your great service. Can't fault it. Ill recommend you to my friends and family. Kind Regards Martin (very satisfied customer)

Martin Shearer - Altrincham, Cheshire

Dear Kevin, Thank you so much for getting back to me and yes you were right that is exactly what I was doing - so very sorry to have bothered you. The bear is for my autistic nephew who loves the 'night before christmas' so thank you very much and once again sorry to have bothered you. Kind regards Sheena Junor

Sheena Junor - Ellon, Aberdeenshire

Received my order today 19 Oct. in good condition & am VERY impressed with your service. Thank you

Catherine Pike - Westbury Park, Bristol

Dear teddy Bear Friends, Many thanks for your prompt service, our new teddy bear has arrived and is settling in well with our other teddy bears, and making friends already! regards, David

David Crawford - Potters Bar, Hertfordshire

Thank you very much - Noddy arrived yesterday and he is really cute!

Tamlyn Palm

Cameron and Beau both have arrived safely and beautifully wrapped. Thank you for your lovely service!!

Mrs A Small - Whitstable

Hi Kevin Thanks for getting back so quickly with my enquiry, you could say I have a face like Hector's now (lol)! I have requested to go on your mailing list, and I have saved your site as a tab, so I will be browsing at regular intervals. Trouble is, when you have a hug of over 250 bears, the larger ones don't really fit any more! I hope you all have a lovely, cuddly Christmas! Bear hugs from Helen Gale

Helen Gale - Torquay

Have received order. The dolls are very lovely and I can say i am very delighted with them and am sure the babies will love them. thanks

Elizabeth Dowds - Glasgow

Just to say thank you. I ordered Chi Chi the panda from yourselves for my mother for Mother's Day and she was so pleased with her as she had wanted a panda for so long and we thrilled that you provided such a wonderful looking panda. So a big thank you again.

Sarah Hunter - Ashford, Kent

Dear Teddy Bear Friends Just to say thank you for the service that you have provided. I was particularly concerned to get a present to my one year old nephew, Elliott. As I live in Spain I used your website as you are based in the UK and delivery is much easier. I was phoned this morning as the present arrived in good time. I also phoned yesterday and was dealt with in a friendly and professional manner. Once again thank you - I will recommend your site to friends. Dave

David World - Barcelona, Spain

Hello Harriet Hutchinson here - I hope that you are well and have had a lovely Easter (with chocolate of course!!) Just a message to let you know that Teddy Bobby has arrived. This is the second time that I have purchased from you - thank you for the great service and quality. I purchased Teddy Samuel from you some weeks ago - "he is settling in nicely." Take care - with grateful thanks - Harriet

Harriet Hutchinson - Wallingford, Oxon

The teddy bear we ordered arrived this morning and we are delighted with it. It is for our new granddaughter who arrived safely on November 24th. Thank you for the very quick dispatch of my order. Happy Christmas, Ron Porter.

Ron Porter - Poole, Dorset

Hello! Manni is just arrived: very nice,a lovely teddy. thanks, Gabriella.

Gabriella Puzzo - Ancona, Italy

Dear Teddy Bear Friends, Thank you so much for sending Dr Bear to my Mum. He arrived today and has cheered her up no end. She commented especially on the quality of his clothes (of course I said, all doctors are well dressed!) and how very cute and squishy he is. He's doing a great job of taking care of her. I will certainly recommend you to all my friends and family. Very best wishes and many thanks again, Nic.

Nic Fehrenbach - North London

Hi, Thank you very much. My lion arrived today. I am very pleased with it. Thank you for sending it so quickly. Best wishes, Julie Fletcher.

Julie Fletcher - Sheffield

Thank you Received the order I placed with you it was very well boxed and gift packed great thank you

Emma Hodgson - Wakefield

Just a note to say I have received the replacement item. This one is fine, thank you for a speedy turnaround.

Alan Tipper - Burton on Trent

I would like to thank you for the way the Gund Bunny I sent to my nephew had been packed and delivered, it was very special, different and gave a lot of pleasure. I was worried beforehand because there has been no communication with you as a company and I was in limbo knowing if my gift had been sent however, I was so pleased when it did turn up, it is nice to do something that brings such pleasure. Thank you

Mandy Littlehales - Romsey, Hampshire

Good Afternoon My Charlie Bear sticker arrived safely this morning - many thanks for the trouble you have taken, it is most appreciated. Take good care of those bears. Best wishes Anne (Crystalcruza)

Anne Roberts - Bush Hill Park, Enfield

I have had a text from my niece who has received the bear and wanted to thank you for the very efficient service. I would certainly recommend you to my friends and family.

Frances Mullan - West Acton

I just wanted to say a big thank you for such a fast service. I ordered a musical Peter Rabbit on Thursday to replace a much loved (and sadly broken, musically) earlier version! He arrived safely the next day and I now have 2 very happy little boys. Many thanks again.

Sara Benstead - Orpington

Dear Teddy Bear Friends, My order arrived this morning , so quickly. I am thrilled and will cetainly be ordering again soon. Have a good day!

Patricia Wheeler - Bromsgrove, Worcestershire

thank you so very much for super fast delivery of the panda-exceptional service and great quality-will be keeping a check on your web pages from now on -once again-many thanks.

Josephine Farrow - Switzerland

Thanks for such a good resolution service. I look forward to shopping with you in the future.

Rachel Murray - Leighton Buzzard

Just a quick note to say my delivery of Baby Gund My First Pink Teddy and My First Pink Puppy arrived first thing this morning. They are absolutely gorgeous, and thankyou for your prompt service.

Kay Elizabeth Martin - Brigg, North Lincolnshire

thank you, rec today. great service & product will definitely recomend you best regards steve

Steve Rainer - Betws y Coed

Hi, Just wanted to thank you for the adorable bear that was delivered today. I had been concerned that he was not going to make it. Thank you for managing to get him here on time.

Theresa Orford - Newport, South Wales

thankyou for the prompt service Goods received and delighted with them kind regards Sue Golding

Sue Golding - Brackley, Northants

Thanks for everything Kevin! Ruby was so pleased to get her teddy back - being only two, she didn't even notice the difference, and as mummy had said teddy had gone to hospital, the blanket just made it more real to her! once again, a big thankyou love Rosie

Rosie Pouncett - Chesterfield

I just wanted to say I received my order today of a "My first Winnie-the-pooh" bear which I only ordered two days ago, and I am over the moon with the quick and efficient service (and of course the bear is beautiful, and very nicely packaged). I also think your delivery prices are extremely reasonable compared with many other retailers, so a big well-done for overall service excellence. I will certainly be recommending you to all my friends and family!

Karen Johnson - Wimborne, Dorset

Just to let you know my order arrived safely today. So thanks for the excellent service and the piggy bank is just what I wanted. I've already recommended you to a friend who's after a non-tacky christening present so there may be a sudden rush on orders for more piggy banks! Please pass on my thanks to all your team. Kathy Armishaw

Kathy Armishaw - Lytham, Lancashire

Hello Kevin Just wanted to say thank you, I have received my bear now and he's lovely. Thanks very much for all your help. Judy

Judy Stephens - Lincoln

Thank you for your extremely prompt and efficient service, my delivery arrived today (9th March) having only been ordered on Friday last week. I can't tell you how delighted we are with the Winnie the Pooh alphabet letters. The quality is absolutely outstanding and they are so carefully and beautifully packaged. They were bought as a welcome gift for our new grandson who is a week old today !! Our daughter and son-in-law will be thrilled with them. We shall certainly order from your company in the future and will definitely pass on your details to friends and family. Many thanks, Unity Amos

Unity Amos - Didcot, Oxfordshire

Received my Eco woolly bear this morning! Well packed and arrived in perfect condition. I know it hasn't come far but that's no guarantee of safe arrival. He's a beautiful bear and much larger than I imagined! I think he'll have to sit on a shelf for a while until my grandson is big enough to cuddle him! Thanks for good service. I have bookmarked your site for future reference!

Mrs Erica Parkin - Swinley, Wigan

Hello Kevin Just want to say thanks for all your help! Will no doubt be using the Teddy Bear Friends again! And not even seen the gift yet! Wendy

Wendy McLean - Leven, Fife

Thank you for the fantastic item and very fast delivery. I'll certainly tell my friends and family about you :)

Annie Hetfield - Hertford

Bear received in good order today. Thank you.

B Fuller - Salisbury, Wiltshire

Thank you for your prompt and courteous service. I was happy that the Teddy Bear was received in Scotland, and, by the sounds of it, the Teddy Bear was even better then the Internet picture and description.

Trevor Leslie - Hanover, Canada

Good Morning - Lewis Charlie Bear has just arrived - totally unBEARlieavable little chap - love it. Thanks to all of you who made this a great transaction. I have no hesitation using or recommending your service. Love to all the bears! Anne

Anne Roberts - Bush Hill Park, Enfield

Hello, Angel Bear arrived safely yesterday, Saturday, morning which was a lovely surprise. Thank you for such excellent service. My granddaughter will love her. Kindest regards, Jennifer.

Jennifer Myles - Ferryside, Carmarthen

Just a note to thank you for your prompt and efficient service, I received my order today, in good time for my grandson's Christening.

Karen Graham - Crook, Co Durham

Charlie Bears DAISY arrived safely this morning. Thank you very much. She's delightful. Many thanks.

Carole Nowell - Harrogate

Many thanks for your excellent service. I was very impressed! kind regards

Miss Christine Lintern - Caerphilly

Hello TBF, Just to let you know; your delivery timing was perfect, and my girlfriend loves the GIANT teddy bear!!! Thank you!!! James

James Joyce - London

Good morning, I just want to say thank you so much for the bag you sent for Jacob the bear. I really appreciate your customer care. Kind Regards Pam

Mrs Pam Ellis - Chinnor, Oxon

Hi, I wanted to thank you for your excellent service my order was received on Thursday. I will certainly recommend you to all my friends and family . Thanks again.

Karen Lawrence - Birmingham

Thank you very much! Really gorgeous teddy bear, super fast delivery, great price!

Veronica Barlow - Ipswich, Suffolk

Many thanks the bear arrived this morning,in good condition.

W Ball - Bradford

Reading your comments you've brought me round to your way of thinking! We've had another look at the bookends, and now appreciate the finish and application effect, and would very much like to keep the bookends. Thanks very much for your help and apologise for any undue concern.

Jo Metcalf - Berkshire

Good Morning Kevin Wow! Thank you so much ... i am really made up and can't wait for Lewis to arrive. I am thrilled with Benji. Your service is second to none. As soon as Lewis arrives - i will let you know how he is settling in. Beary wishes to all. Anne

Anne Roberts - Bush Hill Park, Enfield

I wanted to say thank you for the excellent service, beautiful packaging and fabulous teddy bear friends. That's all.

Ruth Mansi - Baldock, Herts

Hi Spoke to you on the phone yesterday. Just wanted to drop you a line to say thanks for your help and the order which we have already received this morning. Impressive service, thanks

Gary Simpson - Ealing

Hello l just wanted to say that l am thrilled to bits with my purchase my bunny came this morning and is a present for my friends new born baby girl but l like it so much that l want to keep it. Its so lovely and soft and l no my friend will love it too. Many thanks and l hope to order from you again in the near future.

Elaine Brickwood - Stanford-le-Hope, Essex

Dear All: Many thanks for your prompt handling of my order. Merry Xmas! Regards Jennie Blundell

Jennie Blundell - Batley, West Yorkshire

Received already this morning! Thank you so much - bear is fab and excellent service. Would definitely recommend.

Zoe Debenham - Shrewsbury

Now received. Thank you for a prompt service, my daughter will be delighted. Kind Regards Alex.

Alexander Rose - Clackmannanshire

Thanks for getting back to me - funny enough just after I sent you the e-mail the postman has rung my bell. I have now received the bear and it's lovely. Many thanks, Janet

Janet Chau - London

Hi Kevin, Just wanted to say my Mum received her Mother's day bear ok today. Brightened her day up no end! Not a lot of fun in a care home when you are 86 and just recovering from a broken hip. Thank you very much

Sally Bunce - Basingstoke

Thank you so much for the prompt delivery of the Steiff "Lars" bear I ordered. He is beautiful. Thank you and I would most defenitly recommend you to any/all of my friends. Tanks, Sally Sartin

Sally Sartin - Yeovil

Thank you for your prompt delivery The Teddy Bear is now in our safe hands

Peter Jones - Chelmsford, Essex

Good afternoon, Teddy bear received today in good condition, excellent service, for the price the quality is unbelievable, I am more than delighted. thank you.

David Leythorne - Gillingham

Many thanks. Everyone has fallen in love with Butch. Thank you for all you help

Clare Tapp - Malmesbury, Wiltshire

Ordered Barley on Friday and was delivered today - he is lovely and just what I wanted. Thank you very much for your help will definitely buy from you again - have mentioned your site to a couple of my friends already. Thanks once again.

Gerri Sloman - Bude, Cornwall

I would like to firstly say well done for having a brilliant website with a lot of teddy bear treasures, I could spend hours browsing. I ordered a Gund musical Winnie the Pooh bear and I was very impressed with the service, the delivery and loved the teddy when it arrived. I am hoping that baby will love it. Thankyou Sonya :)

Sonya Mullen - Sunderland

Just to say thankyou for your prompt service and excellent safe packing of the above together with an unbeatable price. I will certainly have no hesitation in recommending your company to family and friends.

A Robinson - Barnsley

Hi Kevin We've just spoken on the phone. Just checked my junk mail and there the mails were, apologies as I never check them! THANK you so much for such a quick despatch. They are for two of my friends who've just given birth so I'm sure they'll be thrilled in a couple of days when they arrive. The tracking is excellent, says they're in Barcelona right now! Absolutely love your site, have it bookmarked for future purchases! THANKS again

Sylvia Mottram - Ibiza, Baleares

Thankyou so much for delivery of winnie the pooh musical collectable, it is lovely. This is for my Granddaughter's 1st birthday, she will love the little ducks going around in the pond. Warm regards to all.

Rhiannon Austin - Conwy, Wales

Good morning Thank you for the prompt arrival of 'panda'. The idea is to give to my new grandchild in waiting, but oh dear I have fell in love with it. Thanks for your superb service.

Ann Jones - Rugby

Hello, I received my goods yesterday. I just wanted to let you know how pleased I am with my order. They are both lovely and such good value for money. I would certainly have no hesitation in recommending your site to my friends. Thanks again, Christine Mills

Christine Mills - Didcot, Oxon

Just to let you know that a beautifully packed Jamie bear arrived today - and what a lovely boy he is! Thank you for your prompt and efficient service. Kind regards, Mrs S

Mrs A Small - Whitstable

Many thanks for sending my replacement Eric so swiftly, we received him on Thursday, he's beautiful and I'm sure will be much loved by his new family. Your service, response and product has been fantastic and I certainly would not hesitate to recommend you to anybody. Kind regards Pat Brinklow

Pat Brinklow - Northampton

Just to say Fyn arrived this morning and I think he is absolutely adorable. Thank you very much. I am sure he will be much loved by my granddaughter!!!!!!!!!!!!!

Sally Grad - Shepperton, Middlesex

Hi, just wanted to let you know the teddies have arrived this morning, and they are absolutely beautiful, thank so much for the quickest delivery I have ever had. regards.

Mrs June Johnson - Southampton

Good morning, Just to let you know he (TANNER) monkey arrived this morning and he is absolutely GORGEOUS!! Thank you soo much-I shall certainly shop with you again and recommend you to others! Best Wishes Jackie Rubidge.

Jackie Rubidge - Hassocks, West Sussex

Just wanted to thank you for the excellent service we received when ordering the Pooh money box yesterday morning. It arrived safely this morning, 24 hour service - excellent and well packaged. We are of course delighted with our choice and will be recommending Teddy Bear Friends.

Stephen Summers - Derby

Thank you so much - the bears arrived today and they are lovely. Kim – have a good xmas

Kim Henderson - Uckfield, East Sussex

Hi My parcel was delivered about 10 mins after I sent the email, but thanks for your speedy response.

Suzanne Lee - Cramlington, Northumberland

Thank you Kevin, By the way the bear was absolutely adorable, and I plan to use you service again. Many thanks

Nicola Peters - Worcester

Thank you Teddy Bear arrived safely

Barbara Powell - Highgate

Thank you so much for the beautiful teddy I ordered recently. Your teddies, the very quick service you provide and your attention to detail are all very much appreciated.

Samantha - Douglas, Isle of Man

Hi, Just to let you know that I recieved my order in good timing and I'm very pleased with it! I'm sure my soon-to-be-born nephew will love it to bits. Thanks to all, Martin

Martin Kitt - Plymouth, Devon

Thank you for your excellent service for ordering and delivery of the Gund Angel bear, my friend Val (who is a collector of angels, being a minister) received her as a Christmas present from me, and she LOVES HER!! I am keeping your site as a tab with an eye to adopting one of the bears in 2009 (for me!). Happy new year to you all.

Miss Helen Gale - Torquay

Thank you. It arrived on Friday. The receiver was extremely pleased and said the bear was very nicely packaged! Thank you very much - I'll certainly use the service again! Ruth

Ruth Bevan - Newcastle upon Tyne

Hello Harriet Anita Hutchinson here - I hope that this message finds you well. Just a message to let you know that teddy Samuel arrived safely today. What a gorgeous little bear :) Thank you for the great service - I will certainly be purchasing from you again. With best wishes and grateful thanks Harriet.

Harriet Anita Hutchinson - Wallingford, Oxon

Dear Kevin – I received the order yesterday. Thanks! Cheers, Rhonda

Rhonda Snook - Sheffield

Thank you for your e-mail re the refund. The second teddy bear I ordered is on it's way to Hong Kong. We were delighted with it and hope the recipient will be too!

Mrs Shirley Ambrose - Bucknell, Shropshire

Good Morning I hope that this message finds you well. Just a note to say that my order has arrived - the bear is beautiful and will be well-loved. Thank you for the great service - this is the second time that I have ordered from you. With best wishes - I will certainly keep in touch. Anita Hutchinson

Anita Hutchinson - Wallingford

Dear Kevin. Its here !!!! Thank you so much once again and a very Happy Christmas to you and all your team at TBF. Jane

Jane Aldrich - Portslade

Just to let you know that the Steiff Polar Bear I received is absolutely adorable! Perfect condition and fabulous gift packaging....Thank you!

Shakira Robson - Newcastle

Thank you very much for the prompt delivery, I am very impressed by the packaging and your service. Many Thanks, Gemma Nicholls.

Gemma Nicholls - Dunmow, Essex

Dear Mr O'Sullivan, the two lovely charlie bears, teapot and mugs have arrived safely and soundly. I must let you know how efficient I think you are and how elegant your packaging is...a real plus. I'm looking forward to more shopping! Kind regards, valentina savioli.

Valentina Savioli - Rome , Italy

Thanks, Paddington has arrive safe and sound.

Phil Gee - Oldham

I ordered a Count Von Count for a friend in hospital, it arrived this morning and made her day. Thank you for such excellent service and for the speedy dispatch and delivery despite the snow! Many thanks again for the smile it brought. Kindest regards Matt

Matthew Finch - Milton Keynes

Hi Kevin, Just to say that the replacement mug has arrived today with Dusty bear in fine fettle. Thank you for the excellent and courteous service. Best wishes. John

John Houghton - Sheffield

Just a note to say that I have received Order Number - Royal Selangor Carousel Horses Music Box It is a Christening present for my godson and it is beautiful - I am so glad that I found your website. Keep up the good work Kind Regards Donna Bonthrone

Donna Bonthrone - Bankfoot, Perthshire

Received teddy this morning. Thank you for the prompt delivery. Very pleased with my purchase. Thank you again.

Charles E Palmer - Loughborough

Received - love it Best Wishes Sue Burdis

Sue Burdis - South Shields, Tyne and Wear

I have just received my order and would like to thank you for the fantastic service and beautiful bears. I will be recommending you to friends and family.

Rita Koumparos - Eastleigh, Hampshire